Privacy Policy

D&J Private Hire Limited

1. Introduction

D&J Private Hire Limited is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, mobile applications, or book transportation services with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

D&J Private Hire Limited is a licensed Private Hire Vehicle (PHV) operator authorised by Transport for London.

For the purposes of data protection law, D&J Private Hire Limited is the data controller of your personal data.

When you make a booking, the contract for the transportation service is between you and D&J Private Hire Limited as the licensed operator.

Drivers carry out journeys on behalf of D&J Private Hire Limited.

3. Personal Data We Collect

We may collect and process the following personal data:

• Full name
• Phone number
• Email address
• Pickup and drop-off addresses
• Journey and booking details
• Payment information (processed securely via third-party providers)
• IP address and device/browser information
• Communication records (calls, emails, messages)

We only collect data necessary to provide our services.

4. How We Use Your Data

We use your personal data to:

• Accept and manage bookings
• Allocate licensed drivers
• Provide transportation services
• Communicate booking confirmations and updates
• Process payments
• Provide customer support
• Improve our services and website
• Comply with legal and regulatory obligations

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contractual necessity – to provide the transportation service you have booked
• Legal obligation – to comply with licensing and regulatory requirements (including Transport for London obligations)
• Legitimate interests – to improve services and prevent fraud

6. Sharing Your Data

We may share your personal data with:

• Licensed private hire drivers operating on behalf of D&J Private Hire Limited
• Payment service providers (e.g. Stripe or similar platforms)
• Technology providers supporting our booking and dispatch systems
• Regulatory authorities were required by law (including Transport for London)

Drivers only receive the information necessary to complete their journey.

We do not sell your personal data.

7. International Transfers

Where our service providers process data outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR.

8. Payment Information

Payments may be made:

• Online via secure third-party payment processors
• Directly to the driver, acting as an agent on behalf of D&J Private Hire Limited

We do not store full card details on our systems.

9. Data Retention

We retain personal data only as long as necessary to:

• Fulfil bookings and provide services
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our terms

Transport booking records may be retained in line with Transport for London licensing requirements.

10. Cookies

Our website uses cookies to:

• Improve user experience
• Analyse website traffic
• Support booking functionality

You can control or disable cookies through your browser settings.

11. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data (where applicable)
• Restrict or object to processing
• Request data portability

To exercise your rights, please contact us using the details below.

12. Data Security

We take appropriate technical and organisational measures to protect your personal data from:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

13. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the
Information Commissioner’s Office (ICO).

We encourage you to contact us first so we can resolve your concerns.

14. Contact Details

If you have any questions about this Privacy Policy or your personal data, please contact:

D&J Private Hire Limited
Email: dejprivatehire@gmail.com
Website: https://djprivatehireltd.com

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.

Updates will be published on this page.

D&J Private Hire Limited – Driver Terms & Conditions

1. Introduction

These Driver Terms and Conditions set out the agreement between drivers and D&J Private Hire Limited, a licensed Private Hire Vehicle operator authorised by Transport for London.

By accepting bookings through D&J Private Hire Limited, drivers agree to comply with these terms.

Drivers operate as independent licensed private hire drivers and carry out transportation services on behalf of D&J Private Hire Limited, which acts as the principal in all passenger contracts.

2. Operator Responsibility

All passenger bookings are accepted by D&J Private Hire Limited as the licensed operator.

D&J Private Hire Limited enters into the contract with the passenger as principal and is responsible for the provision of the transportation service.

Drivers are engaged to carry out journeys on behalf of D&J Private Hire Limited and do not enter into a separate contract with the passenger.

3. Driver Licensing Requirements

Drivers must hold at all times:

• A valid Private Hire Driver Licence issued by Transport for London
• A valid Private Hire Vehicle Licence for the vehicle used
• Valid motor insurance covering private hire use

Drivers must ensure that all licences and documentation remain valid and up to date while working under the operator.

4. Acceptance of Bookings

Drivers receive bookings allocated by D&J Private Hire Limited and must carry out those bookings on behalf of the operator.

Drivers must not:

• Accept private bookings directly from passengers introduced through D&J Private Hire Limited
• Divert or attempt to divert passengers away from the operator

Any issues preventing completion of a booking must be reported immediately to the operator.

5. Conduct and Professional Standards

Drivers must:

• Provide a professional and courteous service
• Drive safely and comply with all UK traffic laws
• Maintain clean, safe, and roadworthy vehicles
• Treat all passengers with respect
• Follow all operator policies and Transport for London regulations

Drivers must not engage in any behaviour that could damage the reputation of D&J Private Hire Limited.

6. Passenger Safety and Incident Handling

Drivers must prioritise passenger safety at all times.

If a driver encounters a situation where a passenger:

• Is abusive or threatening
• Is heavily intoxicated
• Poses a safety risk

The driver must immediately report the situation to D&J Private Hire Limited.

Drivers are not authorised to refuse or cancel a booking directly.

Only D&J Private Hire Limited, as the licensed operator, has the authority to decide whether a journey should proceed, be refused, or be cancelled.

Drivers must follow the instructions of the operator in all such circumstances.

7. Fares and Payments

Fare prices are set or agreed by D&J Private Hire Limited at the time of booking.

Drivers may collect payment only on behalf of D&J Private Hire Limited where applicable.

Drivers must not:

• Alter fares
• Negotiate separate prices
• Accept off-system payments for operator bookings

All payments are due to D&J Private Hire Limited.

8. Vehicle Standards

Vehicles used for journeys must:

• Be licensed for private hire
• Be clean, safe, and well-maintained
• Meet all Transport for London licensing requirements

Drivers are responsible for ensuring their vehicle remains roadworthy and compliant at all times.

9. Data Protection

Drivers may receive passenger information necessary to complete bookings.

Drivers must:

• Use passenger data only for the purpose of completing the journey
• Do not store, copy, or misuse passenger information
• Comply with all applicable UK data protection laws

10. Termination of Agreement

D&J Private Hire Limited reserves the right to suspend or terminate a driver’s access to bookings where the driver:

• Breaches these terms
• Loses required licensing
• Fails to meet professional standards
• Violates Transport for London regulations

11. Independent Contractor Status

Drivers operate as independent contractors and are not employees of D&J Private Hire Limited.

Nothing in these terms creates an employment relationship.

Drivers remain responsible for their own tax obligations, insurance, and business expenses.

12. Changes to Terms

D&J Private Hire Limited may update these terms where necessary to comply with licensing regulations or operational requirements.

For questions regarding these terms, please contact:

D&J Private Hire Limited
Email: dejprivatehire@gmail.com
Website: https://djprivatehireltd.com

Passenger Terms & Conditions

D&J PRIVATE HIRE LTD – PASSENGER TERMS & CONDITIONS

You can copy and paste this directly into your website.

1. About Us

D&J Private Hire Limited is a licensed Private Hire Vehicle operator authorised by Transport for London.

All bookings are accepted and fulfilled by D&J Private Hire Limited as the licensed operator.

2. Formation of Contract

When a booking is made with D&J Private Hire Limited, a contract is formed between the passenger and D&J Private Hire Limited.

D&J Private Hire Limited acts as principal and is responsible for the provision of the transportation service.

All journeys are carried out by licensed drivers on behalf of D&J Private Hire Limited.

3. Booking Process

Bookings can be made via our website, app, or telephone.

A booking is confirmed once it has been accepted by D&J Private Hire Limited and confirmation has been issued to the passenger.

Passengers are responsible for providing accurate booking details, including:

• Pickup address
• Destination
• Date and time
• Contact details
• Flight information (for airport pickups where applicable)

4. Fares and Payment

All fares are set or agreed by D&J Private Hire Limited at the time of booking.

Payment may be made:

• Online via secure payment systems
• To the driver, who acts as an agent on behalf of D&J Private Hire Limited

All payments are due to D&J Private Hire Limited.

Additional charges may apply for:

• Waiting time
• Extra stops
• Changes to the journey
• Airport meet and greet services

5. Airport Pickups and Flight Monitoring

For airport pickups, passengers are required to provide:

• Flight number
• Flight origin

D&J Private Hire Limited monitors flights to adjust pickup times accordingly.

Meet and greet services may include additional charges and will be communicated at the time of booking.

Passengers must follow the meeting instructions provided in their booking confirmation.

6. Waiting Time

Waiting time may be charged where:

• The passenger is not ready at the agreed pickup time
• Delays occur outside of the operator’s control

For airport pickups, a reasonable grace period may be allowed after landing, after which waiting time charges may apply.

7. Changes to Bookings

Passengers must provide at least 48 hours’ notice for any changes or amendments.

Changes are subject to availability and may result in fare adjustments.

8. Cancellations

Only D&J Private Hire Limited has the authority to cancel a booking.

Passengers may cancel bookings subject to the following:

• Cancellations made with sufficient notice may be eligible for a full or partial refund
• Late cancellations may be subject to charges

Specific cancellation terms may vary depending on the journey and will be communicated at the time of booking.

9. Passenger Conduct

Passengers must:

• Treat drivers with respect
• Not behave in a threatening, abusive, or unsafe manner
• Not damage the vehicle

D&J Private Hire Limited reserves the right to refuse or terminate a journey where passenger behaviour poses a safety risk.

10. Responsibility and Liability

D&J Private Hire Limited is responsible for the provision of the transportation service.

We will use reasonable care and skill in delivering our services.

However, we are not liable for:

• Delays caused by traffic, weather, or events outside our control
• Passenger delays or failure to attend the pickup
• Loss or damage to personal belongings left in the vehicle

Nothing in these terms limits liability where it cannot be excluded by law.

11. Complaints

All complaints must be directed to D&J Private Hire Limited.

We are responsible for investigating and resolving any issues relating to the booking or journey.

12. Data Protection

We collect and process personal data only as necessary to provide our services.

Passenger information will not be shared except where required for the completion of the booking or by law.

13. Subcontracting

D&J Private Hire Limited may subcontract a booking to another licensed private hire operator where necessary.

In such cases, D&J Private Hire Limited remains responsible for the booking and the transportation service.

14. Governing Law

These terms are governed by the laws of England and Wales.

For questions regarding these terms, please contact:

D&J Private Hire Limited
Email: dejprivatehire@gmail.com
Website: https://djprivatehireltd.com