D&J Frequently Asked Questions (FAQs)

1. How do I book an airport transfer with D&J?
You can easily book your airport transfer online through our website in just a few clicks. We offer instant quotes, fixed prices and secure booking for all journeys across Bromley, Orpington, Beckenham and South East London.

2. Do you offer fixed prices?
Yes, all our airport transfers are based on fixed prices. The price you are quoted is the price you pay, with no hidden charges or surge pricing like Uber.

3. Which airports do you cover?
We provide transfers to and from all major London airports including Heathrow, Gatwick, Stansted, Luton and London City Airport.

4. Do you operate 24/7?
Yes, D&J Airport Transfers operates 24 hours a day, 7 days a week, including weekends and holidays.

5. Do you track flights?
Yes, we monitor all incoming flights to ensure your driver arrives on time, even if your flight is delayed.

6. Where will I meet the driver at the airport?
Your driver will meet you inside the arrivals hall at clearly designated meeting points depending on the airport and terminal:
Heathrow Terminal 2 & 3: In front of WHSmith
Heathrow Terminal 4: In front of Costa Coffee
Heathrow Terminal 5: Inside the Arrivals Hall
Gatwick North Terminal: In front of Pret A Manger
Gatwick South Terminal: In front of Pret A Manger
London City Airport: In front of WHSmith
Stansted Airport: At the designated pickup point outside the terminal
Luton Airport: At the designated pickup point outside the terminal
Our meet & greet service ensures your driver will be waiting for you with your name, making your arrival smooth and stress-free.

7. Is meet and greet included?
Yes, meet and greet is included for every airport pickup. Your driver tracks your flight and enters the car park 30 minutes after you land. After parking, your driver goes to the meeting point and waits there holding a tablet or name board with your name. No waiting time is charged if you meet your driver within 1 hour of landing. At Heathrow and Gatwick, the car park charge is paid by the passenger; at Stansted, Luton and London City it is included in the fare.

8. Are you cheaper than Uber?
In most cases, yes. We offer fixed pricing which is often more affordable and reliable than Uber, especially for airport transfers.

9. Do you provide airport transfers in Bromley?
Yes, we specialise in airport transfers from Bromley to Heathrow, Gatwick, Stansted, Luton and London City Airport.

10. Do you cover Orpington and Beckenham?
Yes, we provide full airport transfer services in Orpington, Beckenham, Chislehurst, Sidcup and surrounding areas.

11. Can I pay by card or cash?
Yes, you can pay by card or cash directly to the driver at the end of your journey.

12. Do you offer return bookings?
Yes, you can book return journeys in advance to ensure a smooth and stress-free trip.

13. Are there extra charges for waiting time?
Yes, our waiting time policy is clearly defined to ensure transparency for all customers.For standard pickups (home, hotel or address), the first 5 minutes are free. After this period, waiting time is charged at £20 per hour, calculated proportionally based on the delay. For airport pickups, we allow up to 60 minutes free waiting time from the moment your flight lands. This gives you enough time to pass through immigration, collect luggage and meet your driver. After the first hour, waiting time is charged at £20 per hour, calculated proportionally.This policy ensures fairness while allowing flexibility for both local and airport journeys.

14. Are there parking charges?
Yes, parking charges apply for airport pickups at Heathrow and Gatwick only.For these airports, the first 30 minutes are charged at a fixed rate of £8. If the stay exceeds 30 minutes, any additional time will be charged according to the official airport parking rates at that terminal.For all other airports (Stansted, Luton and London City Airport), no car park charges are applied.This ensures full transparency while covering the necessary costs for airport access and pickup.

15. What vehicles do you offer?
We offer a range of vehicles including saloon cars, estate vehicles, MPVs, 8-seater minibuses and executive cars.

16. How many passengers can travel in an MPV?
Although it is called a 7 Seater, our MPV is booked for a maximum of 4 passengers and 4 large suitcases. For 5 to 8 passengers, please choose our Minivan, which carries up to 8 passengers and 8 large suitcases.

17. Do you provide child seats?
Yes, child seats are available upon request. Please mention your requirements when booking.

18. Are your drivers licensed?
Yes, all our drivers are fully licensed, experienced and professional, ensuring a safe and comfortable journey.

19. Do you offer business or corporate accounts?
Yes, we provide corporate accounts for businesses requiring regular airport transfers.

20. Can I book a taxi for early morning flights?
Yes, we specialise in early morning airport transfers and ensure punctual pickups at any time.

21. What happens if my flight is delayed?
We track your flight in real-time and adjust your pickup time accordingly at no extra cost.

22. Do you cover South East London?
Yes, we cover all of South East London including Bromley, Orpington, Beckenham, Sidcup and nearby areas.

23. How far in advance should I book?
We recommend booking as early as possible, but we also accept last-minute bookings subject to availability.

24. Do you provide long-distance journeys?
Yes, we offer long-distance transfers across the UK, not just airport journeys.

25. Is your service reliable?
Yes, we pride ourselves on punctuality, professionalism and excellent customer service, backed by hundreds of 5-star reviews.

26. Do you help with luggage?
Yes, our drivers will assist you with loading and unloading your luggage.

27. Can I cancel my booking?
Yes, cancellations are allowed within our cancellation policy. Please contact us for more details.

28. Do you offer executive vehicles?
Yes, we provide executive cars for clients looking for a premium airport transfer experience.

29. Can I book for someone else?
Yes, you can book a transfer on behalf of someone else. Just provide their details when booking.

30. Why choose D&J Airport Transfers?
D&J Airport Transfers offers reliable, fixed-price airport transfers with professional drivers, 24/7 service, flight tracking and excellent customer reviews across Bromley and South East London.