• 02037400317
  • dejprivatehire@gmail.com
  • Bromley,England
Category: faq

You will not have to pay extra charges if you intend to cancel your booking with D&J Airport Transfer. Being a socially responsible local Taxi / Airport transfer service in Bromley, we offer a 100% repayment guarantee. If you were charged for cancelling your booking, inform us immediately.

Category: faq

D&J Airport Taxi will accept your request for the cancellation of the booking. The cancellation charges will apply only when the vehicle is sent to the pick up location for your journey. We do not apply additional charges if the vehicle is in the control room.

Category: faq

Additional charges will certainly apply when the driver reaches the pickup location and the customer requests the cancellation of the booking. Charges will be applied to compensate for the distance travelled and time spent by the driver. We emphasize timely cancellation of booking to avoid cancellation charges.

Category: faq

We provide a child seat or booster seat if requested in advance. Although D&J Airport Taxi is not responsible for offering such accessories, however, we intend to add comfort to your child’s journey with us. When children are on board, the Taxi / Airport transfer service facilitates affectionately. Your child can sit on the rear seat of the taxi. Wearing a seatbelt is mandatory if the child is above 3 years old. While placing a reservation for our Taxi / Airport transfer service in London, mention all your travel-related needs. Taxi / Airport service will be offered in accordance with the requirements mentioned during the booking process.

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To place a reservation for our budget-friendly Taxi / Airport transfer service, follow the methods given below: Call us on 02037400317 to get an instant quote. Place request for booking through email. Text us via SMS or Whatsapp on +447512166954.

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Advance booking is preferable. We encourage it only to prevent the occurrence of inconveniences and unwanted delays. It will be better to pre-book our Taxi / Airport transfer service at least 24 hours prior to your travelling time. If you are unsure about your flight timings, you can conduct a call with our representative to discuss the issue. Moreover, if you require an 8-seater or over then you are supposed to inform us or place a reservation at least 72 hours before the journey time. This is because our minibuses and minivans are always in demand. It is safer to book our services in advance so that there are no hindrances due to passenger traffic.

Category: faq

Our drivers will be at your pickup location at the requested time, in case of any special circumstances such as traffic on their way, they will communicate with you. As soon as he arrives he can wait for you for a maximum of 5 min free of charge, any waiting above 10 min will be charged a fee of £20 for saloon vehicles and £25 for MPV and People carrier vehicles.

Category: faq

You can cancel the booking with D&J Airport Transfer conveniently Even if the driver is dispatched to your pickup location. Follow the below-mentioned method for cancellation of booking: Contact our customer assistance services team by calling on 02037400317. Immediately inform the operator about the cancellation of the booking. You will be asked to provide accurate details regarding pick-up and drop-off locations, flight number, booking number, date and time. You will be informed promptly whether the vehicle was dispatched to your pick-up location or was in the control room. Your ride with D&J Airport Transfer will be cancelled without incurring additional charges.

Category: faq

With us, you can cancel the reservation easily by following the below-mentioned procedure: Call us on 02037400317 to have a conversation regarding cancellation with the support services. You must inform the operator about the cancellation of the booking. The operator will collect booking details including date and time, flight number, pick up and drop off locations, booking number and other relevant information. The operator will inform you about the status of the vehicle, whether it was sent to your pick-up location or was in our control room. Without any delays or charges, your ride with D&J Airport Transfer will be cancelled right away.

Category: faq

You can easily find the meeting point where you will be able to find your allocated driver. Our private hire cars in London are driven by professional and competent drivers who are familiar with all the postcodes in the United Kingdom. At the arrivals section, you will find your driver with a signboard of your choice. Our drivers provide unique and professional Meet and Greet service. You will be received pleasantly and all your luggage will be taken care of. Your driver will take you towards the parking area where a comfortable taxi will be ready to assist transfer to your desired destination.

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We offer hassle-free and fastest Taxi / Airport transfer service in Bromley. We are ready to make amendments as per your requests and we will not apply additional charges in case of flight deferrals. Our driver will show up and if you are unable to locate him then contact us immediately.

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If you have lost something during your journey with us, we will take complete responsibility for your belongings. We will hand over the lost item to our office. You can take away the item anytime from our office. Alternatively, we can send the item to your doorstep through our drivers by arranging a convenient date /time. Our local taxis in Bromley are frequently booked for this purpose as we deliver your valuable items safely and timely. You must inform us through call or email about your lost item so that our team starts searching for it. For four weeks, your item is stored in our office. If it remains unclaimed, we will send your belongings to the police station in close vicinity of our office.

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We have a well-defined privacy policy that hinders the intrusion of the personal information of the customers. Your data will remain safe as per the privacy policy of D&J Private Hire LTD. In compliance with GDPR, we take all necessary steps to hamper the privacy invaders. We are also a cyber essentials certified company.

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With the assistance of a flight monitoring facility, D&J Airport Taxi tracks your flight timetable. When you reach the airport, your allocated driver will provide a professional Meet and Greet service. If you have asked the driver to pick you up after 30 minutes of your landing time then no additional charges will incur, however, any waiting time 60 min after landing will be charged. (£20 per hour for saloon cars, £30 per hour for MPV and £35 per hour for people carriers)

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When you choose to travel with us then we will take care of your travel-related needs. If your flight is diverted to another airport, please let us immediately through call or email. Being an efficient Taxi / Airport transfer service company, we will promptly modify your booking. In order to prevent mishaps and inconveniences, you are requested to keep us updated so that adjustments are made on time. In case of flight deferral, please provide the new flight number.

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As you reach the arrivals section, you will certainly find your driver as you will recognise through the signboard being used for recognition also the driver will contact you as soon as your flight lands. If you are unable to locate the driver, you can immediately call us on 02037400317. While placing a reservation for our Taxi / Airport transfer service, we acquire your flight number so that we closely monitor your flight timetable through our efficient flight monitoring facility.

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The service charges of our Taxi / Airport service can be paid through Debit Card, Credit Card, Bank transfer or cash payment to the driver. Note that not all drivers will have card machines with them you will be informed about payment type during your booking process. Also for card payments, you will pay the fare+VAT.

Category: faq

Each airport in the United Kingdom has a different location for meeting points. If you follow the instructions provided in the booking confirmation email, you will easily spot the driver. You can note down the following meeting points at the airports for your convenience. Luton Airport: Costa Coffee- If you want the driver to pick you up from the inside area of the airport (at Costa Coffee). It is situated on the left side of the baggage claim point when you pass through the arrivals. Gatwick Airport North: Costa Coffee- It is positioned right outside the domestic arrivals point towards the left side. If you are behind the exit point then you will take a round towards the right side. Costa Coffee will be on the opposite side of WHSmith. Gatwick Airport South: Costa Coffee (This point is opposite the international baggage point on the right side). London Stansted Airport: Costa Coffee- (It is situated on the left side of the Stansted Airport terminal. You can conveniently reach this point from the right end of the terminal where you conduct the process of international baggage claim. London Heathrow Airport( all five terminals): You will meet your driver at the arrivals.

Category: faq

Our 24 hours Taxi / Airport transfer service in Bromley can be availed at any airport in the United Kingdom. We offer punctual, budget-friendly and reliable airport transfers. Our London Airport Transfer / Taxi services are available at the following airports: Luton Airport Southend Airport Gatwick Airport (South and North Terminals) Heathrow Airport (All five Terminals) London Stansted Airport London City Airport